Shipping policy

hank you for shopping at T-Moji! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for more details on how we process and ship your purchases.

1. Processing Time

  • Orders are typically processed within 1-2 business days of receiving your order.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Once your order has been processed, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping (5-7 business days)

  • Expedited Shipping (2-3 business days)

  • Express Shipping (1-2 business days)

Delivery times are estimates and can vary depending on your location, weather conditions, and any possible delays from the carrier.

3. Shipping Costs

  • Free Standard Shipping: We offer free standard shipping on orders over $50 within the United States.

  • Flat-rate shipping fee: For orders under $50, the flat-rate shipping fee for standard shipping is $5.99.

  • Expedited and Express Shipping: The cost for expedited and express shipping will be calculated at checkout based on the weight of your order and delivery location.

4. International Shipping

  • Currently, we offer international shipping to select countries. If your country is not listed, please contact us at support@t-moji.store for more information.

  • International shipping costs are calculated at checkout based on the destination and weight of the items.

  • Please note that customs duties, taxes, and import fees may be applied by your country upon delivery, and these are the responsibility of the buyer.

5. Order Tracking

  • Once your order has shipped, we will provide you with a tracking number via email so you can track your package.

  • You can also track your order directly on the carrier’s website.

6. Shipping Delays

While we strive to deliver your orders on time, please note that shipping carriers may experience delays due to various factors such as weather, holidays, or high shipping volume. We are not responsible for delays caused by the carrier.

7. Shipping to P.O. Boxes

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • If your address includes a P.O. Box, please use a valid street address for delivery.

8. Lost or Stolen Packages

  • T-Moji is not responsible for lost or stolen packages once the carrier confirms delivery.

  • If your package is lost or stolen, please contact the carrier directly to file a claim. For assistance, you can also reach out to us at support@t-moji.store.

9. Address Accuracy

Please ensure that your shipping address is correct and complete before submitting your order. If your address needs to be changed, please contact us immediately at support@t-moji.store. Once your order has been processed and shipped, we cannot modify the address.

10. Contact Us

If you have any questions or concerns about shipping, feel free to contact us at:

Email: support@t-moji.store
Phone: +1 832-922-5446

We appreciate your business and strive to provide you with the best shopping experience possible!